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Refunds & Returns
Returns will only be accepted provided that:
(a) the Client has complied with the provisions of clause 8.1; and
(b) DMS has agreed in writing to accept the return of the Goods;
and
(c) the Goods are returned at the Client's cost within fourteen
(14) days of the delivery date; and
(d) DMS will not be liable for Goods which have not been stored
or used in a proper manner; and
(e) the Goods are returned in the condition in which they were
delivered and with all packaging material, brochures and
instruction material in as new condition as is reasonably
possible in the circumstances.
DMS may (in its discretion) accept the return of Goods for credit but
this may incur a handling fee of up to 40% of the value of the
returned Goods plus any freight.
Goods made or purchased to special order, Client specification or
non-catalogue items are under no circumstances acceptable for
credit or return. Cancellation of orders for special or non-catalogue
items will definitely not be allowed, once these orders have been
processed.
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